Out of hot water? Here’s where to start.
Tank or tankless, these checks take about five minutes. Then tell us what you found.
First, the quick checks.
All faucets, or just one?
If it’s one faucet, it’s probably that fixture. If it’s every faucet, it’s the heater.
Gas tank heater
Make sure the gas valve is on, and look for a status or error light on the control.
Electric heater
Check the breaker. If it has tripped, reset it once. If it trips again, leave it off and call us.
Tankless heater
Look for an error code on the display and write it down. It tells us a lot before we arrive.
Water around the base?
Turn off the cold-water supply to the heater and its gas or power. A leaking tank usually needs to be replaced.
Call instead of using the form if…
the heater is actively leaking and you can’t shut off the water to it. Call us: 1-800-754-0180
What we’ll check.
We find the cause before we recommend a fix, then give you the price before any work starts.
- Burner and gas valve, or heating elements and thermostats
- Tank condition, connections, and the relief valve
- Tankless flow sensor, scale buildup, and the inlet filter
- Venting and condensate drain
- Whether a repair or a replacement makes more sense
Tell us about your heater.
Tank or tankless, gas or electric, and any error code you saw.
Couldn’t be happier with the communication, timeliness and top-notch install from this team!
Request service
Your service is already selected. We’ll contact you to confirm availability.